Terms and Conditions (T&C) for the STALLPROFI Online Store by dpro Hänni GmbH
1. Scope
These General Terms and Conditions (GTC) apply to all orders and contracts concluded through the STALLPROFI online store at https://www.stallprofi.ch.
STALLPROFI is an online store and a brand of dpro Hänni GmbH, Rosswiesstrasse 29, 8608 Bubikon, Switzerland. The customer’s contractual partner is dpro Hänni GmbH, hereinafter referred to as the “Seller.”
This offer is intended exclusively for customers with a shipping address in Switzerland or Liechtenstein. Deliveries are made exclusively to Switzerland and Liechtenstein.
By submitting an order, the customer accepts these Terms and Conditions.
2. Offer and Conclusion of Contract
2.1 The presentation of products in the online store does not constitute a legally binding offer, but rather a non-binding invitation to place an order.
2.2 By submitting the order, the customer makes a binding offer to enter into a purchase contract for the products contained in the shopping cart.
2.3 The purchase contract is concluded as soon as the seller accepts the order by sending an order confirmation via email or ships the goods.
2.4 The seller reserves the right to reject orders without providing a reason, particularly if products are unavailable, suppliers are unable to deliver, or there is an obvious error in pricing, product details, or availability information.
2.5 Product images, illustrations, and descriptions in the online store are for illustrative purposes only. The seller reserves the right to make minor deviations in color, finish, packaging, or design, provided that such deviations are reasonable for the customer and do not impair the essential characteristics of the product.
3. Prices and Shipping Costs
3.1 All prices are listed in Swiss francs (CHF). Unless otherwise stated, prices include any applicable statutory value-added tax.
3.2 Shipping costs may apply in addition to the listed prices. Shipping costs are CHF 9.90 for deliveries to Switzerland and Liechtenstein. Shipping is free for orders totaling CHF 199 or more.
3.3 The prices and shipping costs displayed in the online store at the time of ordering are binding.
3.4 We reserve the right to change prices, promotions, and discounts at any time. Orders that have already been placed are not affected by these changes.
4. Delivery
4.1 Delivery is available exclusively to Switzerland and Liechtenstein.
4.2 Delivery typically takes 1–3 business days, unless otherwise specified for the respective product or during the ordering process.
4.3 Delivery times are estimates and are not binding unless expressly guaranteed in writing. Delivery delays do not entitle the customer to claims for damages, unless the delay was caused by gross negligence or intentional conduct on the part of the seller.
4.4 If an ordered product is unavailable, the customer will be notified. In this case, any payments already made will be refunded unless a replacement delivery is agreed upon.
4.5 Partial deliveries are permitted, provided they are reasonable for the customer. The customer will not incur any additional shipping costs as a result.
5. Terms of Payment
5.1 All prices are listed in Swiss francs (CHF). Payments are processed exclusively in Swiss francs (CHF). Any exchange rate or conversion fees incurred by the customer’s bank or payment service provider shall be borne by the customer.
5.2 Payment is made in advance or via the payment methods offered in the online store.
5.3 The seller reserves the right to exclude certain payment methods on a case-by-case basis.
5.4 For payments made in advance, shipment will be made upon receipt of payment.
5.5 Any fees charged by payment service providers or banks resulting from incorrect information, chargebacks, or unprocessable payments may be passed on to the customer, provided the customer caused them.
6. Exchanges and Returns
6.1 The customer has the right to exchange or return unworn, unused, complete, and items in their original packaging within 10 days of receiving the delivery. This is a right of return and exchange voluntarily granted by the seller. There is no general statutory right of return or withdrawal under Swiss law.
6.2 The customer bears the costs and risk of the return shipment, unless the return is due to a valid claim for defects or under warranty.
6.3 Excluded from voluntary exchanges and returns are all shoes, rubber boots, work gloves, helmets, and visors, as well as custom-made items, clearance items, and promotional items. Statutory warranty rights for defective goods remain reserved.
6.4 If you wish to exchange or return an item, please notify us via email at verkauf@stallprofi.ch within 5 days of receiving the delivery. Defects or manufacturing defects must be reported immediately upon discovery.
6.5 Please do not return any goods until you have received prior written confirmation from STALLPROFI. In particular, confirmation via email is considered valid written confirmation. Returns must be well-packaged and include a copy of the original delivery slip along with details regarding the desired exchange—specifically, the new size, new model, or other relevant information. Since STALLPROFI works with various suppliers, the goods must be returned to the return address specified on the respective delivery note. Any additional return instructions on the delivery note must be followed.
6.6 For returns made without prior written confirmation, sent to an incorrect return address, or lacking the required information, STALLPROFI may charge the customer a processing fee of CHF 25.– to cover the additional effort, as well as any additional third-party costs incurred, particularly postage charges. These amounts may be deducted from a refund or credit or billed separately to the customer. This does not apply if the return is made due to a valid claim for defects or under warranty in accordance with STALLPROFI’s instructions.
6.7 A credit or refund will be issued only after the returned merchandise has been received and inspected. This is contingent upon the merchandise arriving at the specified return address unworn, unused, complete, in its original packaging, and in proper condition.
6.8 To receive a refund, the customer must provide STALLPROFI with the necessary payment information, particularly bank account details, unless the refund can be processed via the original payment method.
6.9 Shipping costs are not refunded for voluntary returns.
7. Warranty, Defects, and Guarantee
7.1 The customer is obligated to inspect the delivered goods upon receipt. Obvious defects, incorrect deliveries, or manufacturing defects must be reported immediately upon receipt of the delivery via email to verkauf@stallprofi.ch.
7.2 Hidden defects must be reported immediately upon discovery.
7.3 When filing a complaint regarding defects, photos of the defects—if possible—must be sent via email to verkauf@stallprofi.ch along with the order number and the customer’s contact information.
7.4 The Seller will review the reported defects and discuss the next steps with the customer. In the case of justified defects, the Seller may, at its discretion, provide a replacement, repair the item, offer a price reduction, issue a refund, or provide another appropriate solution. The customer’s statutory claims remain reserved.
7.5 Damage resulting from improper use, normal wear and tear, lack of care, improper storage, improper cleaning, or unauthorized modifications to the goods is excluded from the warranty.
7.6 To the extent that a manufacturer’s warranty applies to individual products, its scope and duration are governed by the manufacturer’s respective warranty terms. Manufacturer’s warranties exist in addition to any statutory warranty rights and do not limit them.
8. Liability
8.1 To the extent permitted by law, the Seller is liable only for direct damages caused by the Seller’s intentional or grossly negligent conduct.
8.2 Liability for indirect damages, consequential damages, lost profits, or other indirect damages is excluded to the extent permitted by law.
8.3 Liability for damages resulting from injury to life, body, or health, as well as other mandatory statutory liability provisions, remains reserved.
9. Retention of Title
The goods remain the property of the Seller until full payment has been made.
10. Data Protection
Information regarding data protection is available in the Seller’s Privacy Policy at https://www.stallprofi.ch/datenschutz.
The Seller processes personal data in connection with orders, payments, deliveries, returns, customer inquiries, and the use of the online store in accordance with the currently applicable Privacy Policy.
11. Changes to the Terms and Conditions
The Seller reserves the right to amend these Terms and Conditions at any time. The version valid at the time of the order shall apply.
12. Governing Law and Jurisdiction
12.1 Swiss law applies exclusively, to the exclusion of conflict-of-laws provisions.
12.2 To the extent permitted by law, the place of jurisdiction is the registered office of dpro Hänni GmbH. Mandatory statutory places of jurisdiction remain reserved.
13. Severability Clause
Should any provision of these Terms and Conditions be wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. In place of the invalid or unenforceable provision, a provision that comes as close as possible to the economic purpose of the original provision shall apply, to the extent permitted.
14. Language Versions
The German version of these General Terms and Conditions is the binding original version. Translations into other languages are provided solely for the purpose of clarity. In the event of any discrepancies or contradictions between the German version and a translation, the German version shall be exclusively authoritative.